Data recovery quote checklist
Prepare for a recovery assessment. Describe the device and symptoms, then get a checklist of questions about costs, your files and the next steps.
Tell the provider what happened
Choose the device, what you noticed and your deadline. This tool cannot diagnose the fault or estimate the chance of recovering your files.
What to ask about the quote
What will I pay if recovery fails?
Ask whether the assessment, donor parts, postage or return media are charged separately. Read the conditions of any no-recovery, no-fee offer before authorising work.
Who will handle the device and files?
Ask whether work is done by the business you contact or sent to another provider, how your files are protected and how recovered data will be returned.
Can a clicking sound prove the fault?
No. Some drive sounds are normal and others can indicate a problem. If the files are essential, seek recovery advice before troubleshooting. Seagate explains common hard-drive sounds.