Computer Repair Triage: Shop, Remote or Onsite?
Answer a few questions about your device and fault. Get a practical next step, what to ask the technician, and a backup checklist — then browse local repairers.
Instant result
Routing only — not a diagnosis
Computer repair triage FAQ
Straight answers before you call a shop.
Is this computer repair triage free?
Yes. It runs in your browser with no sign-up. Results suggest a service channel only — a technician still needs to inspect the device.
Does remote support work if my PC will not boot?
Usually not. If the machine will not start Windows or macOS, you need an in-shop or onsite visit. Remote help suits malware, slow performance and software issues when you can still log in.
How do I find repairers that match the recommendation?
Use our locations directory and look for service mode signals (shop, remote, onsite or mixed) on each listing. Call ahead to confirm they handle your device and fault.
Should I back up before any repair?
Yes, if the device still boots. Copy critical files to a USB drive or cloud account, and photograph any error messages. For failing drives, stop writing data and ask about cloning first.
Related guides
After triage, compare costs and browse verified local listings.